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Smart Queue Solutions and Digital Transformation for Telecom Providers
SEDCO empowers telecom providers to enhance operational efficiency and deliver a seamless customer experience across multiple digital channels. With smart telecom solutions, including Smart Queue Management Systems, Self-Service Kiosks and Virtual Mobile Queuing, telecom providers can reduce reliance on front-line agents while enhancing service delivery and boosting customer satisfaction.
A Complete 360° View of the Smart Digital Branch
Telecom Advanced Digital Branch Solutions
One powerful platform with fully flexible to connect with CRM & third-party telecom systems
Queue Management System
Organize queues, reduce wait times, optimize staff performance, and gain real-time insights with a customer prioritization engine, AI-driven reports, and a centralized dashboard, all tailored for telecom service centers
Self-Service Kiosk Solution
Empower customers to access telecom services 24/7, including SIM card issuance, mobile money-e-wallet, mobile plan subscriptions, bill payments, service upgrades, and personal information updates, all through telecom self-service kiosks
Explore the Top Features of Telecom Self-Service Solutions
SEDCO’s self-service kiosks feature in-house hardware & software, with functions tailored to your branch needs.
SIM Card Issuance / eSIM Activation
Customer Verification
Bill Printing
Mobile Top-Up Services
Bill Payment Services
Cash/Card Payment Options
KYC
Video Meetings AgentsЗаміна
Choose the Integration Model That Fits Your Telecom Business
Benefits for Telecom Providers
Reduce Cost per Transaction
Lower Operational Expenses
Optimize Resource Utilization
Boost Revenue & Expand Market Share
Unified System for Digital & Virtual Services
Increase Customer Loyalty
Benefits for Customers
Shorter Wait Times
Reduced Travel Time
24/7 Access to Services
Ideal for Customers with Accessibility Needs
Convenient & Seamless Experience
Faster & Smoother Visits
Modules for a Smarter, Fully Digital Transformation in Telecom
Business Intelligence
Power your solutions with live dashboards, real-time reports, & analytics
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Digital Signage
Display dynamic, targeted content based on customer profiles to enhance engagement
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Customer Feedback
Collect and analyze customer opinions across branches and digital channels
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Business Intelligence
CX Builder
Digital Signage
Customer Feedback
Empowered by SEDCO Discover Customer Stories in Action
